Schedule 1 — Business Mobile Solutions

Schedule 1 – Business Mobile Solutions 

(to be read in conjunction with the Master Terms and Conditions) 

1. Definitions 
1.1 Terms defined in the Master Terms shall have the same meaning in this Schedule. 
1.2 In addition: 
“Connection” means the activation of a SIM Card or Equipment on a Tariff. 
“Credit Limit” means the maximum balance of unpaid Charges that may be outstanding on the Customer’s account, as determined by technologE from time to time. 
“Damage Charges” means the charges payable for damaged Equipment, as set out in the Price List. 
“Deposit” means any sum required by technologE as security for the payment of Charges, to be held and applied against unpaid Charges if necessary. 
“Direct Billing” means a billing arrangement where technologE invoices the Customer directly for Mobile Services and Equipment, rather than the underlying Network Operator billing the Customer. 
“End User” means any individual who is permitted by the Customer to use the Mobile Services or Equipment under this Agreement. 
“Equipment” means any mobile handsets, devices, accessories, chargers, packaging, or other related items supplied or rented by technologE under an Order Form. 
“Micro-enterprise, Small Enterprise or Not-for-Profit” means a Customer that meets Ofcom’s definition in the General Conditions (including the ≤10 workers threshold). 
“Mobile Services” means the provision of airtime, SMS, MMS, data and related services via the relevant Network Operator. 
“Network Operator” means the underlying mobile network operator providing connectivity to the Services, being EE, O2 or Vodafone. 
“Non-Return Charge” means the charge payable by the Customer for failing to return Equipment, as set out in the Price List. 
“Ofcom” means the Office of Communications, the UK communications regulator, or any successor body responsible for regulating electronic communications in the United Kingdom. 
“Promotional Terms” means any special offer or promotional terms agreed in writing by technologE and the Customer which vary the Charges for a limited period. 
“Renewal Term” means the period following expiry of the Minimum Term during which the Connection continues on a rolling thirty (30) day basis under clause 3.2, until terminated by either party in accordance with this Agreement. 
“SIM Card” means a subscriber identity module supplied by technologE to access Mobile Services. 
“Spend Cap” means a limit on monthly Charges requested by the Customer in accordance with Ofcom’s General Conditions. 
“Tariff” means the applicable price plan or rate card for Mobile Services. 
“Termination Charges” means the charges payable by the Customer if a Connection or Contract is ended before the expiry of the Minimum Term. 

2. Contract Formation 
2.1 Each Order Form incorporating this Schedule constitutes a binding contract for the supply of Mobile Services and/or Equipment.  
2.2 The Customer may not terminate an Equipment rental solely as a result of suspension, fault, or withdrawal of Mobile Services.  
2.3 If there is any conflict between this Schedule and the Order Form, the Order Form prevails in relation to the relevant Service.  
2.4 Contract Information & Summary (GC C1). For Micro-enterprise, Small Enterprise or Not-for-Profit Customers, technologE will provide the Contract Information and a Contract Summary under Ofcom GC C1 on a durable medium before the Customer is bound by the contract. 
2.5 Precedence over Master Terms. In respect of Mobile Services supplied under this Schedule, and without prejudice to clause 2.3 of the Master Terms, the provisions of this Schedule shall prevail over the Master Terms to the extent of any conflict or inconsistency. In particular: (a) the term “Renewal Term” as used in this Schedule has the meaning given in clause 1.2 of this Schedule and overrides the definition in clause 3.4 of the Master Terms; (b) the annual price adjustments set out in clauses 4.3 and 4.4 of this Schedule apply in place of (and not in addition to) the price adjustment mechanisms in clauses 4.9, 4.10, 4.11 and 4.12 of the Master Terms; and (c) the rolling Renewal Term and rights of termination provided for in clause 3.2 of this Schedule override the twelve-month automatic renewal and ninety-day notice requirements in clause 3.4 of the Master Terms, consistent with clause 3.5 of the Master Terms. 

3. Commencement and Term 
3.1 Each Connection shall commence on the earlier of: (a) the date Mobile Services are made available; or (b) the date Equipment is delivered.  
3.2 Each Connection shall continue for the Minimum Term, and thereafter on a rolling thirty (30) days’ basis (the “Renewal Term”) on the same Tariff and at the same Core Subscription Price applicable immediately before expiry of the Minimum Term, subject to the annual price adjustments in clauses 4.3 and 4.4, unless terminated in accordance with this Agreement. For the avoidance of doubt, this clause overrides clause 3.4 of the Master Terms in respect of Mobile Services.  
3.3 The Customer may not terminate prior to expiry of the Minimum Term except where expressly permitted under Ofcom rules.  

4. Charges and Payment 
4.1 Charges shall be as set out in the Order Form and/or applicable Tariff, including: line rental, usage, roaming, premium services, Equipment Charges, administration fees, and any applicable early termination or non-return charges.  
4.2 technologE may amend Tariffs or Charges by giving not less than thirty (30) days’ notice, subject always to Ofcom rules on materially detrimental changes.  
4.3 Micro-enterprise, Small Enterprise or Not-for-Profit Customers. Recurring Charges shall increase annually on 1 April by up to £1.50 per Connection per month, with the specific amount stated on the Order Form (which may be £0.00 where agreed), during the Minimum Term and any Renewal Term. For Customers in scope of GC C1, any in-contract change to the Core Subscription Price will be stated upfront in pounds and pence in the Order Form/Contract Summary.  
4.4 All other Customers. Recurring Charges shall increase annually on 1 April by up to £1.50 per Connection per month, with the specific amount stated on the Order Form (which may be £0.00 where agreed), during the Minimum Term and any Renewal Term. This applies to all Connections on all Network Operators. technologE will give at least 30 days’ written notice before any such increase takes effect. 
4.5 Invoices will be issued monthly, with fixed charges billed in advance and usage charges billed in arrears.  
4.6 All usage in excess of allowances is chargeable without rebate for unused elements.  
4.7 technologE may impose a Credit Limit on the Customer’s account. If exceeded, technologE may suspend Services until payment is made.  
4.8 technologE may require a Deposit as a condition of supply. technologE may apply the Deposit against unpaid Charges at any time by notice. The Customer shall replenish any applied amount within five (5) Business Days of notice; failure to do so may result in suspension under clause 8.  
4.9 technologE may charge an administration fee for any failed, cancelled or dishonoured direct debit or cheque, as set out in the Price List.  
4.10 Promotional Terms. Any Promotional Terms agreed in writing between technologE and the Customer shall apply only for the period stated in the relevant promotion. Unless expressly varied by such Promotional Terms, all other provisions of the Agreement (including the Minimum Term, Termination Charges, Equipment Charges, Fair Usage Policy, and suspension/termination rights) continue to apply in full. The Fair Usage Policy (Mobile) is published in the Price List and policies and may be updated from time to time.  

5. Connection and Provision of Mobile Services 
5.1 technologE shall connect and maintain Mobile Services, subject to network coverage and availability.  
5.2 Migration to another operator. technologE may transfer the Customer to another service operator where reasonably necessary and at no additional cost, with 30 days’ notice. technologE will ensure no material adverse effect on the Customer’s Service or Charges. If a proposed migration would cause material detriment, the Customer may terminate the affected Connection without Termination Charges within the notice period. (Numbers and PAC/STAC rights remain unaffected—see clause 9.4.) 
5.3 Mobile Services may be adversely affected by physical features, atmospheric conditions, network maintenance, or other causes beyond technologE’s control.  
5.4 Roaming spend limit & notifications. A default £45 (ex VAT) monthly data roaming spend limit applies per End User per billing cycle unless the Customer opts out or sets a different limit. technologE will provide roaming and inadvertent-roaming notifications and take reasonable steps to prevent inadvertent roaming in accordance with Ofcom GC C3. (This operates in addition to any Spend Cap set under clause 5.6.) 
5.5 All charges, surcharges and fees imposed by overseas networks, premium service providers, or third parties are payable by the Customer in full, without discount.  
5.6 Spend Caps. Customers in scope of Ofcom GC C1/C3 may set, amend or remove a Spend Cap at order and at any time on reasonable notice. technologE will send alerts when a Spend Cap is likely to be reached and will not exceed a Spend Cap without the Customer’s express consent. (Spend Caps are separate from Credit Limits.) 
5.7 technologE shall provide roaming notifications (including tariff and usage/cap notifications) and take reasonable steps to prevent inadvertent roaming in accordance with Ofcom GC C3 and associated guidance.  
5.8 Network-Specific Provisions. Each Network Operator applies its own tariff terms, fair usage, roaming limits, and ancillary charges, which form part of the Services supplied under this Schedule and are passed through to the Customer. These are summarised in the Fair Usage Policy and Price List, and apply in addition to the terms of this Schedule. Where there is a conflict between a Network Operator’s terms and this Schedule, this Schedule prevails except where Ofcom rules or the Network Operator’s wholesale terms require otherwise. 
5.9 Minimum Term Options. Connections are available on 30-day rolling or 24-month fixed Minimum Terms, as stated on the Order Form. Not all tariffs are available on all Minimum Term options; availability will be confirmed at point of sale. 
5.10 Device Use. All Mobile Services supplied under this Schedule are designed for use with smartphones or similar voice-enabled personal devices. Use in data-only, machine-to-machine (M2M), Internet of Things (IoT), router or fixed wireless access scenarios is not permitted unless expressly agreed in writing. Where data-only or M2M connectivity is required, technologE can supply an alternative solution upon request. 
5.11 Tariff Change Fee. A fee of up to £50 per Connection may apply where a Customer requests a mid-contract move from a legacy tariff to a current proposition tariff. This fee is waived for Connections active for more than 24 months. 
5.12 Temporary Numbers. Where a Connection is ported, internally ported, or migrated, a temporary number may be allocated and billed on a pro-rata basis from the date the Network Operator confirms the transfer until the original number is active. Usage on the temporary number beyond the inclusive allowance may incur out-of-bundle charges. 
5.13 Bill Limit Bars. If a bill limit bar is applied and subsequently lifted within the same billing period, additional usage charges beyond the original limit may still apply. 

6. Equipment 
6.1 Risk in Equipment passes on delivery. Title remains with technologE (or its funder/assignee) until full payment.  
6.2 Until title passes, and throughout the Term where Equipment is supplied, the Customer shall: 
(a) hold Equipment as technologE’s bailee; 
(b) keep it separate from all other goods so it remains identifiable as technologE’s property; 
(c) not sell, charge, dispose of, or encumber the Equipment; 
(d) maintain comprehensive insurance on all Equipment for its full replacement value against all risks throughout the Term and produce evidence of such insurance on request; 
(e) keep Equipment in good working order and return it in that condition at the end of the Term, unless clause 6.6 applies; and 
(f) back up and securely erase all Customer data from Equipment before return; technologE is not responsible for any loss, recovery or exposure of data remaining on returned or repaired Equipment. 
6.3 Return & Non-return. On termination or expiry, the Customer shall return Equipment (including accessories/chargers/packaging) within ten (10) days. If not returned by day 10: 
(i) daily rental at the standard Equipment Charges accrues from day 11 to day 14; and 
(ii) if still not returned on day 15, a Non-Return Charge equal to the replacement cost (as per the Price List) becomes payable and daily rental ceases. 
6.4 If returned damaged, Damage Charges apply in accordance with the grading and charges in the Price List.  
6.5 technologE shall, where available, pass through the benefit of any manufacturer’s warranty to the Customer. technologE gives no additional warranties, express or implied, as to the Equipment.  
6.6 Equipment Included in Tariff. Where an Order Form states that Equipment is provided on a “tariff-inclusive” basis, the Charges for such Equipment are included within the applicable Tariff and the Equipment shall become the property of the Customer on delivery. In such cases, the Customer is not required to return the Equipment at the end of the Minimum Term, and clauses 6.2–6.4 shall not apply.  

7. Customer Obligations 
The Customer shall: use the Services lawfully; follow reasonable instructions of technologE/Network Operator; not resell the Services; promptly notify loss/theft; comply with Ofcom General Conditions applicable to end users; not use unauthorised SIM gateways or other prohibited equipment; remain liable for all usage until reported; and comply with Network Operator terms and policies notified by technologE.  

8. Suspension 
technologE may suspend Services under clause 14 of the Master Terms, and additionally where the Customer provides false/misleading information, exhibits unusual usage patterns, causes network congestion, breaches a Credit Limit, or engages in excessive roaming inconsistent with fair usage. Reconnection/restoration may incur a charge as set out in the Price List.  

9. Termination 
9.1 Termination rights are governed by clause 16 of the Master Terms and this Schedule.  
9.2 Early termination during Minimum Term. If the Customer terminates before expiry of the Minimum Term (other than as permitted by Ofcom rules or this Agreement), Termination Charges shall comprise: 
(a) the remaining monthly recurring charges for the Minimum Term less avoided costs; 
(b) recovery of any device subsidy or promotional credits applied; and 
(c) any applicable Equipment, Non-Return or Damage Charges. 
9.3 No termination fee applies where the Customer terminates under Ofcom rules following a materially detrimental contractual change.  
9.4 Switching, PAC/STAC and porting. technologE will process PAC/STAC requests and switching in accordance with Ofcom GC C7. No direct charge is made to the Customer for number portability. Any optional project services associated with complex migrations (if requested) may be charged separately, but not the act of porting itself. For Customers in scope of Ofcom GC C1/C7, no notice-period charges shall accrue beyond the effective switch date. 

9.5 Upon termination or expiry of a Connection, technologE may withdraw and reallocate any associated mobile numbers and deactivate any SIM Cards (subject to Ofcom switching/numbering rules).  

10. Liability 
Liability is governed by clause 13 of the Master Terms. technologE shall not be liable for roaming or premium charges incurred by the Customer, usage charges before notification of theft or loss, or service failures attributable to the Network Operator or beyond technologE’s control.  

11. Call Monitoring 
technologE may monitor and record calls made to or by the Customer for training, service quality and complaint resolution.  

12. Regulatory Rights and ADR 
12.1 technologE shall comply with Ofcom’s General Conditions, including requirements on contract transparency, Contract Information and Contract Summary, Spend Caps, roaming notifications, inadvertent roaming protection, and switching/number portability.  
12.2 End-of-Contract & Best Tariff notices (GC C1). For Micro-enterprise, Small Enterprise and Not-for-Profit Customers in scope of Ofcom GC C1, technologE will: (a) issue an End-of-Contract Notification to each relevant Customer between 10 and 40 days before the expiry of the Minimum Term, setting out the date the Minimum Term ends, the Charges that will apply thereafter during the Renewal Term (including any applicable annual price increase under clauses 4.3 and 4.4), the Customer’s right to terminate or switch, and the best-value tariffs then available from technologE for comparable usage; and (b) issue Annual Best Tariff Information at least once every 12 months during any Renewal Term. Notifications will be provided on a durable medium. 
12.3 Complaints & ADR. Customers in scope may refer disputes to the Communications Ombudsman (formerly “Ombudsman Services: Communications”) under technologE’s Complaints Procedure after 8 weeks from first complaint or upon deadlock. 
12.4 Where Ofcom rules grant Customers additional rights, those rights prevail over this Schedule. 

 Version 2 21-04-2026