Every call captured. Every action tracked.

Your phone calls leave no trace. Actions get missed, notes get lost, and decisions are forgotten. AI changes that.

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How Top Speed Couriers moved to Cisco Webex with technologE®.

A nationwide courier operation needed telephony that could keep up with the road. Here’s how we delivered it.

“The AI transcribing and the call recording was something that was essential.”
Holly Lockley, Business Manager
Top Speed Couriers
Book a telephony review

Watch a call turn into actions.

An example call to a delivery firm on Webex Calling. Every word is transcribed as it's spoken, and the summary lands seconds after the call ends.

Live transcript

  • Sarah: Hi, I'm chasing a pallet that was due at our Leeds site yesterday. Nobody's called me back.
  • Your team: I'm sorry about that. Can I take the consignment number?
  • Sarah: It's CN-48213. We've got fitters standing around waiting for it.
  • Your team: Thanks. It's at our Manchester hub. I can get it on tomorrow's first run, before 10am.
  • Sarah: That works. Can someone confirm that by email?
  • Your team: I'll email you this afternoon, and I'll credit the delivery charge.
  • Sarah: Brilliant, thank you.

AI summary

Sarah Mills (Hallam Interiors) chased a pallet that missed yesterday's delivery to their Leeds site. It is at the Manchester hub and is booked on tomorrow's first run, before 10am. The delivery charge will be credited.

Actions

  • Book CN-48213 on tomorrow's first run (Operations)
  • Email Sarah to confirm the delivery time (Your team)
  • Credit the delivery charge (Accounts)

Example call. Names and details are made up.

What AI brings to every call.

Built into Cisco Webex Calling. No extra apps, no add-ons.

Real-time transcription

Every word captured as it's spoken. Searchable, shareable, actionable.

AI call summaries

A clear summary lands in your inbox seconds after every call ends.

Sentiment analysis

Know when a client is unhappy before they tell you.

AI call routing

Intelligent agents answer, route, and handle routine calls.

Trusted by UK businesses.

  • Breal Group
  • Chorley Group
  • Kenny Waste Management
  • Spotmix
  • TopSpeed Couriers
  • City Build Manchester
  • Beagle Technology Group
  • Wye Leisure
  • Sun Pharma

AI that listens so your team can focus.

Webex Calling doesn't just connect calls. It understands them.

  • Every call transcribed in real time
  • AI-generated call summaries sent automatically
  • Sentiment analysis flags unhappy customers
  • AI agents handle routine call routing
Cisco WebEx desk phone

Already on Microsoft? Keep it simple.

If your business runs on Microsoft 365, Teams Voice lets you make and receive calls from the same app your team already uses.

  • Make and receive calls directly in Teams
  • Voicemail, call queues, and auto attendants
  • One app for chat, meetings, and calls
AI calling on mobile device

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Find out what your calls could be doing for you.

Thirty minutes with our telephony team. We will look at how calls work in your business today and show you what Cisco Webex or Microsoft Teams with AI would change. No obligation.

Book a telephony review

Prefer to talk now? Call 03330 911 111

No cost and no obligation.